Privacy Policy
Last updated: August 29, 2026
MotoroX operates this online store and provides its products and services through Shopify. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our store, create an account, place an order, contact us or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect:
- identity and contact information, such as your name, email address, phone number, billing address and shipping address;
- order and transaction information, including products viewed or purchased, payment status, returns and delivery details;
- account and communication information that you provide when creating an account, requesting support or joining our mailing list; and
- device and usage information, such as IP address, browser type, cookies and activity on the store.
Payment card details are processed by Shopify and applicable payment providers. MotoroX does not directly store complete payment-card numbers.
How we use information
We use personal information to operate the store, process and deliver orders, provide customer support, communicate order and service updates, prevent fraud, improve our products and shopping experience, comply with legal obligations and, where permitted, send marketing communications. You may unsubscribe from marketing emails at any time.
How we share information
We may share information with Shopify, payment processors, delivery partners, technology and analytics providers, professional advisers and other service providers that help us operate the store. We may also disclose information when required by law, to protect our rights or users, or in connection with a business transaction. We do not disclose personal information for unrelated purposes without an appropriate legal basis.
Cookies and similar technologies
Shopify and our service providers may use cookies and similar technologies to keep the store working, remember preferences, measure performance, prevent fraud and support advertising where permitted. Available cookie or privacy controls may vary by location.
Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfilment, support, record-keeping and legal compliance. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Your choices and rights
Depending on applicable law, you may have rights to request access to, correction of or deletion of eligible personal information, withdraw consent where processing is based on consent, or raise a complaint. We may need to verify your identity before acting on a request. You can also manage marketing preferences using the unsubscribe link in our emails.
Children
Our services are not directed to children below the age at which they can lawfully enter into a purchase in their jurisdiction, and we do not knowingly collect their personal information.
International processing and third-party links
Shopify and other service providers may process information outside your state or country, subject to applicable safeguards. Our store may link to third-party websites; their privacy practices are governed by their own policies.
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, practices or legal requirements. The revised version will be posted here with an updated date.
Contact us
For privacy questions or requests, email help@motorax.store or call +91 81209 11269.