Shipping Policy

Last updated: August 29, 2026

Order processing

Orders are normally processed within 1–2 business days. Processing may take longer during launches, holidays, high-volume periods or when additional order verification is needed. You will receive an order confirmation after checkout.

Shipping rates and delivery estimates

Available shipping methods, charges and estimated delivery times are shown at checkout based on the items and destination. Delivery estimates begin after dispatch and are not guaranteed. Carrier delays, weather, access restrictions and other events outside our control may affect delivery.

Tracking

When tracking is available, we send the tracking details after dispatch. Please allow time for the carrier to register the shipment.

Address changes

Review your delivery address carefully at checkout. Contact us immediately if it is incorrect. We will try to help, but cannot guarantee an address change or cancellation after an order has entered processing or been dispatched.

Split shipments

Items in the same order may arrive separately. If an order is split, the available tracking details will be provided for each shipment.

Delayed, missing or damaged deliveries

If tracking has not updated for an unusual period, a package is marked delivered but cannot be found, or an item arrives damaged, contact us promptly with your order number and relevant photos where applicable. We will review the issue and coordinate with the carrier as appropriate.

International orders

Where international delivery is offered at checkout, customs duties, taxes or import fees may be charged by the destination country. Unless checkout states otherwise, these charges are the recipient’s responsibility.

Contact us

For shipping help, email help@motorax.store or call +91 81209 11269.